verizon business dsl is less for my money

I’m so pissed right now, I pay a total of a couple hundred dollars a month across various ISP accounts, mobile phone accounts and television / broadcast service accounts… Due to where I live, I’m stuck with Verizon DSL, and I have no choice in the matter, so when their service is crap, I get especially frustrated. You can read a bit about what happened when I tried to get cable service installed here.

I thought I’d repost something that I just put up on everyone’s favorite customer service site, Get Satisfaction.

“and the tech support i need anytime” is not available anytime

I have a dry-loop business DSL account. The telephone number associated with that dry loop account does not appear on any of my paper bills.

I call the verizon business tech support number, and am asked to either enter my number, or say “i don’t have one” relying on their voice recognition.

if i call after 5pm, the telephone system instructs me to call back during normal business hours and then disconnects me. i understand sales being closed at 5pm, however tech support being closed is unacceptable.

my connection has been very spotty all day, and now i have to wait until monday to call to speak with their support staff to fix the problem? c’mon. this is supposed to be “business class” service (and support). I pay extra for it, expecting an extra level of support.

View the original post over here.