Livestrong? Nah!, originally uploaded by naterkane.

NextWeb 8/15/08, originally uploaded by naterkane.

Watching everyone’s presentations at Webster Hall. http://www.nextwebonline.com

Best birthday gift ever!, originally uploaded by naterkane.

Now I can rock my favorite candidate in style. If only this was a
tshirt!

I’m so pissed right now, I pay a total of a couple hundred dollars a month across various ISP accounts, mobile phone accounts and television / broadcast service accounts… Due to where I live, I’m stuck with Verizon DSL, and I have no choice in the matter, so when their service is crap, I get especially frustrated. You can read a bit about what happened when I tried to get cable service installed here.

I thought I’d repost something that I just put up on everyone’s favorite customer service site, Get Satisfaction.

“and the tech support i need anytime” is not available anytime

I have a dry-loop business DSL account. The telephone number associated with that dry loop account does not appear on any of my paper bills.

I call the verizon business tech support number, and am asked to either enter my number, or say “i don’t have one” relying on their voice recognition.

if i call after 5pm, the telephone system instructs me to call back during normal business hours and then disconnects me. i understand sales being closed at 5pm, however tech support being closed is unacceptable.

my connection has been very spotty all day, and now i have to wait until monday to call to speak with their support staff to fix the problem? c’mon. this is supposed to be “business class” service (and support). I pay extra for it, expecting an extra level of support.

View the original post over here.

Basecamp phases out IE6, originally uploaded by naterkane.

This rules. Thanks for helping the web move forward guys!